1.1 These terms and conditions (Terms) set out the terms on which you can purchase home renovation design and planning software (Software) through our website (Website). You must accept these Terms for us to provide the Software to you.

1.2 Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Software, set out your rights and responsibilities and tell you what to do if there is a problem. These Terms also limit our liability.

1.3 Some of these Terms only apply if you are purchasing Software as a consumer. This means that you primarily use the Software for personal use (and will not use our Software for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.

1.4 By purchasing our Software, you are agreeing to these Terms. If you do not agree to these Terms, you must not purchase our Software.

1.5 Please note that we reserve the right to update, change or replace any part of these Terms at our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

1.6 We will collect some personal data about you in order to process your order (e.g. your name, email address, payment details and delivery information). For information regarding how we process personal data, please see our privacy policy at https://www.renovatewithreno.co.uk/privacy-policy.

1.7 These terms cover the terms and conditions if you purchase Software via the Website.

2.1 We are Renovate with Reno Ltd, registered in England and Wales with company number 15274149 whose registered address is 2 Beckford View Bakers Lane, Chilcompton, Radstock, Somerset, BA3 4ER (we/us/our). Our VAT number is 471534786.

2.2 We are a software development company and in the business of selling home renovation design and planning software.

2.3 If you have any questions about these Terms, please contact us using the details below: Email: team@renovatewithreno.co.uk

3.1 To purchase our Software, you need to place an order on our Website.

3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 The order will only be accepted when we send you a written acceptance of the order by email, at which point a contract between you and us will be created that is subject to these Terms. When your order has been accepted, you will be able to access the Software.

3.4 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible. If you are a consumer:

3.5 By placing an order, you confirm that you are at least 18 years old

3.6 If you would like to make any changes to your order after you have submitted it, please contact us at team@renovatewithreno.co.uk as soon as possible and we will let you know if it is possible to change your order.

4.1 The description of the Software is as set out on our Website.

4.2 We provide the Software on an “as is” basis only, and do not warrant that:

4.3 Where your device is required to meet technical requirements to run or display Software purchased on our Website, we will make this clear on our Website.

4.4 We are not responsible for Software which fails to meet its description where your device does not meet the technical requirements as set out on our Website.

4.5 When providing our Software to you, we will:

5.1 The Software you purchased can be accessed via renovatewithreno.co.uk/account.

5.2 If you are having any trouble downloading or accessing the Software, please email us at team@renovatewithreno.co.uk.

6.1 Where you use the Software in accordance with these Terms:

7.1 You must not:

7.2 You agree not to perform any security testing on the Software unless agreed with us in writing.

7.3 You do not have permission and are not permitted to access the Software in source code form.

8.1 You agree that we and our licensors own all Intellectual Property Rights in the Software. These Terms do not grant you any rights to any Intellectual Property Rights in the Software except as expressly set out in these Terms.

8.2 To the extent that you acquire any Intellectual Property Rights in the Software you will, on our written demand, assign or procure the assignment of such Intellectual Property Rights with full title guarantee (including by way of present assignment of future Intellectual Property Rights) to us. You shall execute all such documents and do such things as we may consider necessary to give effect to this clause 8.2 at your own cost.

8.3 You must not use our trade marks or our trade names on your website or in any marketing materials without our express written consent.

8.4 For the purpose of this clause 8, Intellectual Property Rights means copyright, patents, rights in confidential information, know-how, trade secrets, trademarks, trade names, design rights, get-up, database rights, chip topography rights, mask works, utility models, domain names, rights in computer software and all similar rights of whatever nature and, in each case:

9.1 The price for our Software will be shown on the Website and as set out in your order (Price). The Price is inclusive of VAT.

9.2 Prices for our Software may change at any time. This will not affect existing orders unless:

9.3 We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.

9.4 All credit card and debit card payments need to be authorised by the relevant card issuer.

9.5 We use a third-party payment provider (Stripe) to process payments on our Website. They have their own separate terms of use which can be found at https://support.stripe.com/topics/end-user- terms?locale=en-GB.

This clause 10 only applies where you purchase Software from us as a consumer.

10.1 Except as set out in clause 10.2, you have 14 days from the date of your order to change your mind and cancel your subscription.

10.2 You will lose your right to cancel in the following circumstances:

10.3 To cancel your order, use the 'manage subscription' button on your account page https://www.renovatewithreno.co.uk/account#subscription, or email us at team@renovatewithreno.co.uk.

10.4 To help us process your cancellation more quickly, please have your order details ready or include them in the email you send to us.

10.5 If you cancelled your order in line with clauses 10.1 and 10.2, we will issue a refund to you no later than 14 days after the day on which you told us that you want to cancel. We will issue your refund to the same payment method you used when you placed your order.

10.6 For more detailed information on your consumer rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

11.1 Where the Software or deliverables do not meet the descriptions on our Website:

If you are a consumer:

11.2 The Software that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply material that is in conformity with our contract with you.

11.3 During the expected lifespan of the Software, you are entitled to the following:

11.4 If you have returned the Software to us because it was faulty or misdescribed, we will refund the Price and the delivery costs to you on your original payment method promptly upon receiving the Software.

11.5 If the Software is faulty or misdescribed, please contact us as soon as reasonably possible at team@renovatewithreno.co.uk.

If you are a business customer:

11.6 You must notify us in writing within 14 days of receipt of the Software and any deliverables setting out the nature and extent of the faults or defects. We shall, at our option, remedy the fault with the Software or refund (in whole or in part) the Price for the Software.

12.1 You agree that:

13.1 A contract shall start when we have provided you with written acceptance of your order and shall:

14.1 We may terminate any and all contracts we have with you at any time by contacting you in writing if:

14.2 You can cancel your order under clause 10 (your rights as a consumer) or clause 11 (if the software is faulty).

14.3 Our right to terminate does not affect any of your rights.

15.1 We are not liable to you for any losses you incur where the delivery of the Software is delayed or cannot be delivered because you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to deliver the Software.

15.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil the contract.

15.3 We exclude all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law, to the fullest extent permitted by applicable law.

15.4 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit. The following clause in this clause 15 only applies to you if you are a consumer.

15.5 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do). The following clauses in this clause 15 only apply if you are a business customer.

15.6 Subject to the below, our liability under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the price for the Software paid by you, up to 6 months.

15.7 We will not be liable to you under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:

15.8 Where we have failed to provide you with the Software or some or all of the materials described on the Website as part of the Software purchased, we shall only be liable up to the limit of the Price paid for the Software.

16.1 You are not allowed to transfer your rights or obligations under these Terms to anyone without our prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

16.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.

16.3 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

16.4 Under these Terms, notices must be in writing and sent to the other party's address or email address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed delivered in 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any business day at the recipient's location).

16.5 Each contract, these Terms and the terms of each accepted order represent the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.